Frequently Asked Questions
Everything you need to know about your next adventure with Sendero.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items. Please ensure original tags are still attached to qualify for a full refund.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.
How should I care for my Sendero hats and apparel?
We recommend hand-washing our hats with mild detergent to preserve their shape. For apparel, machine wash cold and tumble dry low to prevent shrinkage.
Can I change or cancel my order after it's placed?
Once an order is placed, it moves quickly to our fulfillment center. Please contact our support team within one hour of purchase if you need to make changes.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay installments for flexible payment options.